Support

Common questions

An import found no places. Not every post names a place. If the post was private, deleted or restricted, Roam cannot read it. You can retry, add places yourself, or remove the import.

A place is wrong. Open the import, reject the wrong candidate and confirm or add the right one. Your corrections are kept if the import is processed again.

Importing from Instagram. Share a public reel or post to Roam using your phone’s share sheet, or paste its link in Saves → Save a reel. Instagram direct-message import is not available in this release.

Blocking and reporting. Open a user profile to block or report them. Blocked accounts are listed under Settings → Blocked users.

Deleting your account. See Delete your account.

Contact

Email security@lifeatsocial.com for support, safety reports, data requests or deletion assistance. Include the relevant username and issue; do not send passwords or OTPs.

Grievance Officer: Mr. S Surana, grievance.officer@lifeatsocial.com. Interact Group Private Limited, Bengaluru, Karnataka India, 560102. Office hours: 10:30 AM to 01:00 PM. We acknowledge grievances within 24 hours and resolve them within 15 days.

Police and investigating agencies only: nodal.officer@lifeatsocial.com. User complaints should use the grievance contact.

Read the community guidelines and child-safety provisions in our Terms. For immediate danger, contact local emergency services (112 in India).